Automated Email Inquiry Processing & Routing with Gmail & Gemini AI

This n8n workflow revolutionizes email handling for businesses by leveraging Google Gemini AI to intelligently analyze incoming Gmail inquiries. It detects customer intent—such as availability checks or direct booking requests—and routes the process accordingly, generating tailored responses or integrating with external booking systems via HTTP requests. Key features include JSON parsing for AI outputs, conditional logic for decision-making, and seamless Gmail integration for sending replies or forwarding details.

Benefits include significant time savings on manual email triage, improved response accuracy through AI-driven intent detection, and enhanced customer satisfaction with personalized communications. It's scalable across industries like hospitality, consulting, or e-commerce, reducing response times from hours to minutes while minimizing errors.

Use cases: Service providers automating appointment inquiries, real estate agents handling viewing requests, or SaaS companies processing demo bookings. Setup requires Gmail and Gemini API credentials; customize prompts for your vertical and test with sample emails for optimal performance. Monitor via n8n dashboard to refine AI accuracy over time.