Automated Email Support Triage with GPT-4, Gmail & Trello

This workflow automates the entire support ticket process starting with a Gmail Trigger that ingests new emails from your support inbox. GPT-4 analyzes each email to categorize the issue, assign priority (e.g., Critical, High), and detect sentiment (e.g., Angry, Neutral). Conditional logic via If nodes handles escalation for urgent cases by notifying managers via Slack, while creating detailed Trello cards with all analysis and email content for every ticket.

For non-urgent tickets, it generates and sends personalized automated responses via Gmail, freeing your team. All data—including AI insights, priorities, and sentiments—is logged to a Google Sheets dashboard for real-time analytics, trend tracking, and performance reporting.

Benefits include massive time savings (handles triage in seconds), reduced human error, proactive issue resolution, and scalable support without additional staff. Ideal for healthcare patient management to quickly address inquiries on appointments, billing, or medical concerns.

Use cases: Patient support triage in clinics/hospitals, automating responses to common queries, escalating emergencies, and monitoring satisfaction trends via Sheets. Perfect for small teams overwhelmed by email volume.