Display ServiceNow Incidents in Slack via Slash Commands - n8n Workflow | Neura Market
Display ServiceNow Incidents in Slack via Slash Commands
Fetch ServiceNow incident details instantly in Slack using slash commands, eliminating the need to switch between apps for faster incident lookups and team efficiency.
This workflow integrates Slack slash commands with ServiceNow to enable teams to retrieve incident details directly in their chat. When a user types a slash command followed by an incident ID (e.g., /incident INC001234), the workflow extracts the ID from the payload, queries ServiceNow for matching details like ID, description, severity, and priority, then posts a formatted response back to Slack.
It handles various scenarios: displaying full incident info if found, notifying 'No matching incid
Platform
n8n
Category
Productivity
Price
$12.99
Creator
Bryce Yu
Slack
ServiceNow
Slash Commands
Incident Management
ITSM
Productivity
Task Management
Automation
Team Chat
Integration
How to import this workflow into n8n
1Purchase or download the workflow to get the n8n workflow JSON file.
2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
3Open each node marked with a credential warning and connect your own accounts and API keys.
4Run the workflow once manually to verify the data flow, then toggle it to Active.