Hotel Guest Journey Automation: Emails & Reports via Gmail/Sheets

This n8n workflow fully automates the hotel guest journey from booking confirmation to post-stay follow-up. It sends personalized welcome emails 1-2 days before check-in with reservation details, amenities, and contacts. After checkout, it triggers review request emails 24 hours later, including Google Reviews links and discount codes for return visits. Daily at 6 AM, it generates arrival/departure reports for front desk, housekeeping, and management, pulling data from your Google Sheets database.

Key features include smart tracking to avoid duplicate emails by updating status in Sheets, responsive HTML email templates for all devices, and schedule-based triggers (every 6 hours for guest emails, daily for reports). It integrates seamlessly with Gmail for sending and Google Sheets for data management, requiring minimal manual intervention after setup.

Ideal for hotels, B&Bs, and short-term rentals, this workflow saves hours of manual emailing and reporting, improves guest satisfaction with timely communications, boosts online reviews, and streamlines operations. Setup takes ~30 minutes: connect Sheets and Gmail, customize branding, set staff emails, and tweak timings. Perfect for hospitality businesses seeking automation ROI.