Incident Response Part 3: Resolve PagerDuty, Jira & Notify Mattermost
Automates incident resolution by updating PagerDuty and Jira statuses to resolved, then notifying teams via Mattermost channels upon Resolve button trigger.
This workflow is the final part of a three-part incident response automation series. It triggers via a Webhook when the 'Resolve' button is clicked, typically from Part 2. It then uses the PagerDuty node to update the incident status from Acknowledged to Resolved, ensuring the on-call system reflects the closure accurately.
Next, the Jira Software node takes the issue key from the webhook payload and moves the corresponding Jira ticket to 'Done', streamlining ticket lifecycle management across
Platform
n8n
Category
Healthcare
Price
$13.99
Creator
Bryce Yu
PagerDuty
Jira
Mattermost
Incident Response
Automation
Security
IT Operations
Notifications
DevOps
On-Call
How to import this workflow into n8n
1Purchase or download the workflow to get the n8n workflow JSON file.
2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
3Open each node marked with a credential warning and connect your own accounts and API keys.
4Run the workflow once manually to verify the data flow, then toggle it to Active.