Post Unassigned Zendesk Tickets to Slack Daily
Automates posting of new and open unassigned Zendesk tickets to a Slack channel on a daily schedule, ensuring support teams stay informed.
This n8n workflow monitors Zendesk for new and open tickets without an assigned agent using a targeted query ('assignee:none status<pending'). It runs on a customizable Cron schedule (default 16:30 daily) and formats the results into a clean Slack message listing ticket IDs (as clickable links), statuses, and subjects.
Key benefits include proactive ticket visibility, reducing response times for support teams, and minimizing manual checks. The Function node merges multiple tickets into a single formatted message like 'Unassigned Tickets\n<TICKET_URL|ID> [STATUS] - SUBJECT', making it easy to scan and act on.
Ideal use cases: Customer support operations, helpdesk management, or any team using Zendesk and Slack for collaboration. Customize credentials, channel, and schedule easily—no coding required beyond minor tweaks. Supports Zendesk API updates for reliable querying.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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