Send Tawk.to Chat Notifications to Gmail

This n8n workflow automates the process of receiving chat messages from Tawk.to live chat widgets via webhook and forwarding them as email notifications through Gmail. Upon receiving a new visitor message, it extracts key details like message content, visitor info, and timestamp, then formats and sends a concise alert email to designated support team addresses.

Benefits include real-time notifications that enable faster response times, reducing visitor wait times and boosting customer satisfaction. It eliminates manual monitoring of chat dashboards, saving hours of support staff time daily, especially in high-volume environments like help desks.

Ideal use cases: Finance customer support for query handling, e-commerce live chat alerts, or any service-oriented business using Tawk.to. Prerequisites include a Tawk.to account with webhook setup, Gmail OAuth2 credentials in n8n, and workflow activation for seamless integration.