Send WhatsApp store review request from Google Sheets
Automatically request store reviews from customers after their order is delivered - once per customer. HOW IT WORKS: - Searches for orders with Status = "Delivered" - Checks WhatsScale CRM for existing contact and tags - If customer hasn't received review request → Sends message + adds tag - If customer already has "store-review-sent" tag → Skips ROUTES: - Already sent → Skip (no duplicate requests) - Existing contact, no tag → Add tag + Send review request - New contact → Create contact with tags + Send review request SHEET SETUP: - Column A: Name - Column B: Phone (with country code) - Column C: Order ID - Column D: Status (set to "Delivered" when order arrives) BENEFITS: - One review request per customer (not per order) - No duplicate messages - No sheet updates needed - CRM tracks everything - Contacts synced to WhatsScale CRM CUSTOMIZE: - Edit review request message - Add your Google/Trustpilot/Instagram review page link - Connect to a scheduler to run daily or weekly Built by WhatsScale. Questions? support@whatsscale.com
Automatically request store reviews from customers after their order is delivered - once per customer.
HOW IT WORKS:
- Searches for orders with Status = "Delivered"
- Checks WhatsScale CRM for existing contact and tags
- If customer hasn't received review request → Sends message + adds tag
- If customer already has "store-review-sent" tag → Skips
ROUTES:
- Already sent → Skip (no duplicate requests)
- Existing contact, no tag → Add tag + Send review request
- New contact → Create contact with tags + Send review request
SHEET SETUP:
- Column A: Name
- Column B: Phone (with country code)
- Column C: Order ID
- Column D: Status (set to "Delivered" when order arrives)
BENEFITS:
- One review request per customer (not per order)
- No duplicate messages
- No sheet updates needed - CRM tracks everything
- Contacts synced to WhatsScale CRM
CUSTOMIZE:
- Edit review request message
- Add your Google/Trustpilot/Instagram review page link
- Connect to a scheduler to run daily or weekly
Built by WhatsScale. Questions? support@whatsscale.com
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How to import this workflow into Make
- 1Purchase or download the workflow to get the Make blueprint JSON file.
- 2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
- 3Reconnect each module to your own app connections when prompted.
- 4Run the scenario once to verify it, then set your schedule and turn it on.
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