Sync Zendesk Tickets & Comments to GitHub Issues

This workflow bridges Zendesk and GitHub by automatically creating a new GitHub issue whenever a ticket is created in Zendesk. It stores the GitHub issue number in a custom field on the Zendesk ticket, ensuring subsequent comments added to the ticket are posted directly as comments on the corresponding GitHub issue.

Benefits include centralized issue tracking for development teams, reduced manual data entry, real-time synchronization between support and dev workflows, and improved visibility into customer issues. It saves hours of repetitive work, minimizes errors from copy-pasting, and enhances collaboration between support and engineering.

Ideal use cases: Customer support teams using Zendesk who want to escalate bugs/feature requests to GitHub; SaaS companies tracking tickets in GitHub repos; agencies managing client feedback across tools. Requires Zendesk webhooks and triggers for new tickets/comments, plus GitHub repo access.

Setup involves copying the n8n webhook URL to Zendesk's webhook configuration, creating business rule triggers for ticket creation and updates, and verifying credentials. Once active, it runs passively via webhooks for instant syncs.