Triage Syncro Alerts to OpsGenie Integration

Automates triaging of Syncro alerts (e.g., agent_offline_trigger), detecting new or resolving events, and creating/closing incidents in OpsGenie using unique aliases for seamless tracking.

This n8n workflow receives webhooks from Syncro, an MSP platform, specifically handling agent_offline_trigger alerts. It extracts key details like Alert ID, computer name, customer, and formatted output. The workflow intelligently determines if the alert is new or a resolution (close) event, then interacts with OpsGenie's API: creating new alerts with a unique alias for the Syncro Alert ID, or closing existing ones by referencing that alias. No Google Sheets needed, simplifying state management.
Platform
n8n
Category
E-commerce
Price
$14.99
Creator
Saskia Kowalczyk

How to import this workflow into n8n

  1. 1Purchase or download the workflow to get the n8n workflow JSON file.
  2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
  3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
  4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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