Website Customer Support Chatbot: Groq AI + Google Sheets KB

This n8n workflow creates a fully functional customer support chatbot that leverages Groq AI models (like Llama-3-70b or Mixtral-8x7b) for intelligent, context-aware responses and Google Sheets as a simple, editable knowledge base. Users input questions via a chat interface, the bot retrieves relevant data from your Sheets, and Groq generates natural, accurate replies while maintaining conversation history.

Key features include customizable system prompts for brand-aligned tone, token limit controls for efficiency, and seamless OAuth integration for Sheets access. Setup is straightforward: add credentials, configure nodes, structure your Sheets with Q&A data, test via chat preview, and deploy by generating embed code for your website.

Benefits include massive time savings on support tickets, scalable 24/7 availability without hiring staff, and low-cost operations using free-tier Sheets and affordable Groq API. Ideal use cases: e-commerce sites handling FAQs/returns, SaaS apps for onboarding help, small businesses needing professional support, or any site with recurring customer queries. Reduces response times from minutes to seconds while improving satisfaction through personalized interactions.