WhatsApp AI Customer Service Bot with GPT-4o-mini & Gmail Alerts
Automates WhatsApp replies for customer inquiries using GPT-4o-mini AI agent with memory, and sends Gmail notifications for healthcare support like medical records.
This workflow creates an intelligent WhatsApp chatbot for healthcare providers, especially handling medical records inquiries. Incoming messages trigger the system, which uses conditional logic to validate text inputs, routes them to an AI Agent powered by GPT-4o-mini for contextual responses based on business knowledge and rules, and stores conversations in Simple Memory for continuity.
Benefits include massive time savings by automating responses to common queries, reducing manual effort from composing replies or using templates. It's perfect for customer service teams in healthcare, enabling 24/7 support for medical records access, appointment info, or general inquiries without fatigue. The AI follows strict prompts ensuring accurate, professional replies tailored to your practice.
After AI processing, replies are sent back via WhatsApp, and interactions are logged with Gmail alerts for team monitoring. Use cases: Clinics automating patient record requests, hospitals handling support chats, or medical offices scaling WhatsApp service. Easy setup for admins, with fallback for invalid inputs, making it reliable for medium to large healthcare operations.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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