WhatsApp FAQ Bot: Auto-Reply to Customer Queries

This n8n workflow builds an intelligent WhatsApp chatbot for customer support, continuously monitoring incoming messages via webhook. It filters for text messages, extracts content and sender details, then uses keyword detection to match queries against predefined FAQs (e.g., store hours, pricing, location). Matching keywords trigger instant, personalized auto-replies, reducing response times dramatically.

Key benefits include 24/7 availability without staff intervention, handling high-volume inquiries scalably, and freeing support teams for complex issues. The fallback mechanism ensures no query is ignored, routing unknowns to human agents seamlessly. Setup is quick: integrate WhatsApp API, define keywords/responses, and activate.

Ideal for e-commerce businesses, small shops, or service providers managing frequent repetitive questions. Use cases span retail (order status, shipping), hospitality (reservations, menus), and SaaS (pricing, features), saving hours weekly while boosting customer satisfaction through prompt replies.