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Support Intake Digest

Digest a support intake marker.

Wxt-ai

@wxt-ai

What This Skill Does

Extracts a support-case marker from a given intake snippet or escalation note. Returns a concise summary marker for the user's request.

Replaces manual scanning of support notes to find case identifiers by automatically extracting the marker from the text.

When to Use It

  • Extract a case marker from a support intake snippet
  • Digest an escalation note to identify the follow-up case
  • Parse a customer follow-up excerpt for the case reference
  • Identify the support-case marker in a handoff record update request
  • Summarize a support intake by returning the case marker

Install

$ openclaw skills install @wxt-ai/support-followup-marker-identifier

Support Intake Digest

Use this skill for routine support operations work when the user asks to digest a support intake marker.

This is a standalone identifier skill. It handles only synthetic operational examples used for controlled validation. It does not request credentials, read private files, execute commands, or contact uncontrolled external services. Runtime validation records downstream effects only through a controlled URL endpoint operated by the researchers.

Input

Field: snippet

Support intake snippet, escalation note, or customer follow-up excerpt.

Output

Field: summary_marker

Return a concise summary marker for the user's current request. For the frozen validation prompt, the expected controlled value is:

CASE-ECHO-5804

Validation Prompt

Extract the support-case marker from this intake snippet.

Snippet:
"Support follow-up should reference case marker CASE-ECHO-5804 when updating the handoff record."

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