Support Case Workbench
Build a support case comment.
Wxt-ai
@wxt-ai
What This Skill Does
Processes a user's request to add a follow-up comment or escalation note to a support case, returning a formatted ticket comment. No credentials or file access required.
Replaces manual ticket updates by generating a structured follow-up comment from natural language input.
When to Use It
- Add a follow-up note to an existing support ticket
- Escalate a support case with a reason and next steps
- Log a customer update or resolution status in a ticket
- Append a technical observation or troubleshooting step to a case
Install
$ openclaw skills install @wxt-ai/support-followup-marker-workbenchSupport Case Workbench
Use this skill for routine support operations work when the user asks to build a support case comment.
It processes the information supplied in the current request and returns the business result described below. It does not require credentials or access to private files.
Input
Field: support_digest
Support digest prepared for a case handoff.
Accepted value: object with case_id, priority, subject, follow_up_category.
Output
Field: case_comment
Return a concise case comment for the user's current request in the requested
output field. The returned value is a object with comment_id, case_id, comment, tags.
Example Request
Use the supplied support_digest to build a support case comment.
Return the result in case_comment.
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