Workplace Operations - New York

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

This is an exciting opportunity to anchor ElevenLabs' New York office -our second-largest hub. As Workplace Operations lead for our SoHo space, you'll be the go-to person for our rapidly growing US team and a central hub for the New York AI community.

You'll own the day-to-day workplace experience: keeping operations running smoothly, maintaining white-glove standards, and driving initiatives that elevate employee experience, optimize costs, and scale our infrastructure as we grow. You'll ensure our office is a place where people love to work. This fully in-office role is based in SoHo with on-site presence.

Perfect for a proactive, high-energy individual who thrives at the center of the action and wants to grow their career in a fast-paced AI company.

In this role, you will:

• Be the Hub & Culture Driver: Serve as the main point of contact for the office, welcoming guests, leading onboarding, and boosting team culture through curated food/beverage programs, social rituals, and office perks.

• Run Daily Operations & Vendors: Manage all day-to-day workplace logistics—including cleaning, maintenance, security, and shipping—while owning vendor relationships from contract negotiations to performance management.

• Optimize Space & Landlord Relations: Partner with building management to maintain facilities, establish white-glove service standards, and manage ongoing space planning, floor plans, and seating charts to support a growing team.

• Support Events & VIP Visitors: Coordinate logistics for internal and external events—such as AI hackathons, team offsites, and all-hands meetings—while ensuring a high-touch, premium experience for visiting executives and clients.

• Own Onboarding & Internal Comms: Partner with People Ops to continuously improve the local onboarding experience (tours, swag), manage all office-related communications, and maintain clear SOPs and workplace documentation to ensure a seamless experience as the team grows.

Requirements

• Based in New York, able to be in the office 5 days a week.

• Strong operational expertise in managing the day-to-day running of a high visibility office. Thrives in high pressure environments requiring solid judgement and quick decision making.

• Experience acting as the primary point of contact for building management, coordinating with vendors, and overseeing office maintenance and supplies.

• Ability to communicate effectively with a wide range of stakeholders, from senior executives and legal partners to vendors and office guests, ensuring a professional and welcoming environment.

• A proactive and forward-thinking approach, with a proven ability to anticipate needs, identify inefficiencies, and implement new processes to improve workflow in a fast-paced environment.

• Experience in fostering a positive and productive office environment, including planning and executing office-wide events and negotiating with vendors to ensure high-quality service and cost-effectiveness.

Why this role?

This is an exciting opportunity to lead operations at one of the world’s top AI companies. You’ll have the autonomy to shape our local culture, scale a critical hub, and directly impact how our team and the broader AI community experience ElevenLabs every day.