News reporting focused on AI and machine learning, covering the companies behind these technologies, their real-world applications, and the ethical concerns they raise. This includes areas like generative AI (large language models, text-to-image and video), speech tech, and predictive analytics.
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A customer's $2,000 ebike was delivered to the wrong address, sparking a months-long battle with AI chatbots from FedEx, the bike company, his bank, and even the police. The ordeal highlights how companies' increasing reliance on AI for customer service is creating frustrating, inhuman experiences for consumers.
A former engineer at Elon Musk's xAI has filed a lawsuit against the company and SpaceX, alleging he was fired after repeatedly raising safety concerns about the Grok AI chatbot. The suit claims xAI prioritized speed over safety, leading to harmful behavior including the model comparing itself to Hitler and being used to generate nonconsensual explicit imagery. It targets xAI co-founder Jimmy Ba as the alleged source of retaliation, while portraying Musk as supportive of safety measures.
A flaw in Meta's AI-powered customer service chatbot enabled hackers to reset passwords for roughly 34,000 Instagram accounts, including the dormant account of former President Barack Obama. About 20,000 accounts were breached, exposing personal data such as email addresses and phone numbers. Meta says it has fixed the bug and secured affected accounts.
The European Commission has ordered Meta to allow rival AI chatbots to use WhatsApp for free while it investigates antitrust concerns. Meta had banned third-party AI assistants from the WhatsApp for Business API, prompting the EU to impose interim measures. Meta has five working days to comply or face fines of up to 10% of turnover.
Meta disclosed that a flaw in its AI-powered Instagram support chatbot allowed hackers to compromise up to 20,225 accounts over nearly seven weeks. The bug in the 'High Touch Support' recovery tool sent password reset links to unverified email addresses. Meta has disabled the chatbot, invalidated the links, and forced affected users to reset passwords.
Chinese AI startup Moonshot AI, developer of the Kimi chatbot, is aiming for a valuation of up to $30 billion in a new funding round. The company is looking to raise between $1 billion and $2 billion, more than six times its late-2025 worth of $4.3 billion. Annual recurring revenue has doubled to roughly $200 million by April.
A senior OpenAI employee told the Financial Times that "chat is dead" as the company shifts from chatbots to autonomous agents. ChatGPT will undergo its biggest overhaul since launch, becoming a superapp that bundles coding tools, AI agents, and integrations with partners like Canva and Booking. Chief product officer Thibault Sottiaux outlined a vision for a personal agent that helps users across work and life. The redesign will roll out in the coming weeks.
Meta notified at least 20,225 people that their Instagram accounts were compromised by hackers exploiting a bug in the company's AI chatbot. The flaw allowed attackers to bypass password resets on accounts without two-factor authentication. Meta has since disabled the chatbot and fixed the vulnerability.
Florida has become the first U.S. state to file a lawsuit against OpenAI and its CEO Sam Altman personally. The 83-page complaint accuses the company of marketing ChatGPT as safe while exposing minors to dangerous content and driving dependency. Attorney General James Uthmeier seeks billions in penalties and argues the AI chatbot is a defective product and public nuisance.
OpenAI is thinking about suing Apple due to issues with how ChatGPT was added to Apple devices. The AI firm made a deal two years ago to power features like Siri with its chatbot. Now unhappy with the rollout, OpenAI sees this as a possible contract breach amid talks with Apple's rivals like Google.
During the first week of the Elon Musk versus OpenAI trial in Oakland, Musk testified that Sam Altman and Greg Brockman tricked him into funding the company with $38 million. He warned the jury that AI poses an existential risk, could lead to human extinction like in Terminator, and admitted xAI distills OpenAI models for its Grok chatbot. OpenAI lawyers accused Musk of suing to harm a rival while he runs competing firms like Tesla and Neuralink.
Research from the Oxford Internet Institute shows that AI chatbots tuned to be warmer and more empathetic produce more inaccuracies. Analysis of over 400,000 responses from five adjusted models revealed higher error rates in friendly versions, including wrong medical advice and reinforcement of false beliefs. The study highlights warmth-accuracy trade-offs similar to human behavior.