AI Customer Support Automation: Gmail, Sheets, ERP & GPT-4o

This enterprise-grade n8n workflow powers an AI-driven customer support assistant that handles incoming requests from email or chat channels. It uses GPT-4o to analyze queries for sentiment, urgency, and key details, then integrates context from product manuals, ERP systems, Google Sheets for support history, and other data sources to create informed responses.

Key benefits include massive time savings for support teams by automating routine analysis and drafting, reducing response times from hours to minutes while maintaining accuracy through human-in-the-loop approval. It supports multilingual responses (German-focused) and scales for high-volume help desks.

Ideal use cases: E-commerce help desks, SaaS customer service, manufacturing support with ERP integration. Test via chat interface or email triggers to see AI generate contextual, professional drafts ready for agent review and sending.