AI Email Support Agent: Gemini Primary + GPT Fallback w/ Gmail & Sheets
Automates email support by monitoring Gmail, using Gemini for replies with GPT fallback, and logging interactions to Google Sheets for reliability and tracking.
This n8n workflow creates a robust AI-powered email support agent that triggers on new Gmail inquiries. It processes customer emails using Google Gemini as the primary AI model for efficient, cost-effective responses. If Gemini fails due to outages, rate limits, or complex queries, it seamlessly falls back to OpenAI GPT, ensuring 99.9% uptime and no unanswered emails.
Key benefits include unmatched reliability through dual AI models, significant cost savings by prioritizing cheaper Gemini for r
- Platform
- n8n
- Category
- Language Tools
- Price
- $24.99
- Creator
- Matt Buds
- email-automation
- ai-agent
- gemini
- gpt
- gmail
- google-sheets
- customer-support
- fallback-logic
- chatbot
How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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