AI-Powered Email Routing: Text Classifier for eCommerce

Automates classification of contact form submissions using GPT-4, routes emails to departments, and logs to Google Sheets for efficient eCommerce support.

This modular workflow triggers on form submissions capturing user name, email, and message. It employs a GPT-4 powered Text Classifier to categorize inquiries into Request Quote, Product Info, General Problem, Order, or Other. Based on classification, it intelligently routes emails to specific departments (Prod, Quote, Gen, Order, Other) with full details included. Data is logged into department-specific Google Sheets tabs, recording user info, timestamp, category, and recipient for easy tracki
Platform
n8n
Category
Development & IT
Price
$24.99
Creator
Nora Brennan

How to import this workflow into n8n

  1. 1Purchase or download the workflow to get the n8n workflow JSON file.
  2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
  3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
  4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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