AI-Powered JIRA Ticket Resolution for Customer Support

This n8n workflow automates customer support by daily scanning JIRA for unresolved issues older than 7 days. It processes each issue in parallel subworkflows, generating reports from comment history and using AI to classify the issue's state (resolved, no response, blocked).

If classified as resolved, it performs sentiment analysis on comments; negative sentiment triggers Slack escalations for review, while positive ones auto-close the ticket. For issues with no agent response, an AI agent searches similar resolved tickets or a Notion database to find solutions, posts them, and closes the issue. Blocked issues get reminder comments to prompt action.

Benefits include massive time savings for support teams, improved resolution rates for forgotten tickets, customer satisfaction tracking, and reduced manual oversight. Ideal for travel agencies handling accommodation complaints, IT support, or any JIRA-using team with high ticket volumes. Customizable for different query criteria, databases, or notification channels.