Assign Zammad Users to Organizations by Email Domain

This n8n workflow streamlines Zammad helpdesk management by automatically assigning existing users to the appropriate organizations based on their email domains. It leverages Zammad's 'domain-based assignment' feature, fetching organizations with enabled domain assignment and shared status, then matching user emails to those domains, and finally triggering the assignments via API. The process starts with a manual trigger for testing, followed by conditional logic to validate organizations before processing users.

Key benefits include significant time savings for support teams, reduced errors in user grouping, and scalable organization management as your user base grows. By automating post-hoc assignments, it eliminates manual lookups and updates, ensuring users are correctly linked to organizations for better ticket routing, permissions, and reporting in Zammad.

Ideal use cases: Onboarding large user batches in customer support environments, migrating users during system upgrades, or maintaining hygiene in multi-tenant helpdesks. Requires Zammad API credentials, existing users/orgs with domains configured, and domain-based assignment enabled on organizations. Perfect for helpdesk admins handling domain-specific support like fitness apps or lifestyle services.