Automate Daily GLPI Pending Ticket Alerts to Microsoft Teams

This n8n workflow streamlines IT support by automating daily checks for pending tickets in GLPI, specifically those assigned to a designated technician in 'In Progress/Assigned' status within a specified entity. It authenticates with the GLPI API, queries tickets based on customizable criteria like date range, filters results, formats key details (ID, title, due date), and delivers personalized notifications to Microsoft Teams. Sessions are securely closed post-execution to maintain security best practices.

Ideal for support technicians and helpdesk teams, it eliminates manual logins and ticket reviews, saving 15-30 minutes daily. Benefits include never missing deadlines with 8 AM reminders (customizable), focused alerts only for your tickets, and rich details for immediate prioritization. Use cases span customer support in organizations using GLPI for ticketing, ensuring proactive case management without constant monitoring.

Setup is straightforward: import the template, configure GLPI server URL, credentials, and app token; update technician ID and entity filters; link Teams; test execution; and activate the daily cron trigger. Easily scale by duplicating for multiple users or adjusting schedules. Prerequisites include a GLPI instance with API access, read permissions, and n8n with Teams integration—perfect for busy IT environments.