Automate Freshdesk Tickets from Telegram Refund Messages

This workflow automates customer support by monitoring a Telegram channel for specific keywords like 'refund'. Upon detection, it instantly creates a ticket in Freshdesk with relevant details, notifies the customer via Telegram with a reassuring message, and logs two items in Monday.com: one for the ticket subject in the 'new_group' and another for the full message in the 'topics' group.

Benefits include rapid response times, reducing manual ticket creation, ensuring no refund requests are missed, and centralizing tracking in Monday.com for team follow-up. It saves hours weekly for support teams handling high-volume chats.

Ideal for businesses using Telegram for customer feedback, especially in e-commerce or service industries. Customize keywords, board IDs, and messages to fit your Freshdesk and Monday.com setup. Scalable for other triggers like 'bug' or 'complaint' with minor IF node tweaks.