Automated Email Sorting & AI Drafting for Customer Support

This n8n workflow streamlines customer support by automatically sorting incoming emails labeled 'FAQ-Waiting' in Gmail. It fetches emails on a schedule (e.g., every 15 minutes), cleans the content by removing signatures and HTML, and processes each via a loop. Using Gemini AI, it matches the email's intent against a predefined FAQ database in Google Sheets, generating accurate, friendly draft replies based solely on approved Q&A content.

Drafts are created in Gmail under a 'FAQ-Draft' label for human review and sending, ensuring a safe human-in-the-loop process. This reduces support workload for startups and teams, maintaining consistent, high-quality responses without risking unapproved AI hallucinations.

Ideal for help desks handling repetitive inquiries like billing or tech support. Benefits include time savings, scalability, and integration of Gmail, Google Sheets, and Gemini AI. Setup requires Gmail labels, a Gemini API key, and a simple two-column FAQ sheet.