Automated Product Inquiry Responder with GPT-4 & Google Sheets
AI-powered assistant processes customer product inquiries via webhook, searches Google Sheets database, and sends personalized responses on availability, pricing, and specs.
This workflow transforms e-commerce customer service by automating responses to product inquiries. Customers send queries via webhook from Instagram DM, website chat, or messaging apps. GPT-4 extracts key details like brand, model, size, and color from natural language, then searches a Google Sheets product database for matches on availability, pricing, and stock.
It generates friendly, personalized replies with exact product info or alternatives if unavailable, eliminating manual checks and speeding up service. Ideal for shoe stores, fashion retailers, or any business with large catalogs up to 1000+ items.
Benefits include 24/7 instant responses, reduced support workload, higher customer satisfaction, and error-free info retrieval. Setup takes 30-45 minutes: prepare Sheets with columns (Brand, Model, Size, Color, Price, Quantity), connect OpenAI API, configure webhook, test inquiries, and deploy for monitoring.
New buyers can create an account from the cart to unlock a controlled $10 first-purchase credit on eligible orders of $25+.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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