Update All Zammad Roles to Default Values

This n8n workflow automates the process of resetting user roles across your entire Zammad helpdesk instance to specified default roles. It fetches all active users via the Zammad API, applies the configured default role IDs to each, and skips any excluded user IDs, preventing manual errors and ensuring uniformity in permissions.

Key benefits include time savings on administrative tasks, reduced risk of inconsistent access controls, and easy scalability for large user bases. Ideal for helpdesk admins after system migrations, role audits, or onboarding standardizations, it integrates seamlessly with Zammad's API for reliable bulk operations.

To use, import the JSON into n8n, configure your Zammad base URL, API key, default role IDs, and exclusion list. Trigger manually to execute; monitor logs for success. For customizations or issues, refer to the linked GitHub repo.

Use cases: Post-upgrade role normalization, compliance enforcement, or preparing for new permission schemes in customer support teams.