Automated SMS Appointment Reminders via Twilio Webhook
Automates personalized SMS reminders for appointments triggered by webhooks from booking systems using Twilio in n8n.
This n8n workflow automates sending SMS appointment reminders via Twilio. It starts with a webhook that receives JSON data from external booking platforms like Calendly or Acuity when a new appointment is created. A code node then extracts and validates key details such as customer name, phone number, appointment time, and service, formatting the time for readability and erroring if phone is missing.
The Twilio node sends a personalized SMS with the extracted data, ensuring customers receive timely, customized reminders. This reduces no-shows, improves customer satisfaction, and saves manual effort.
Ideal for travel agencies, hotels, salons, clinics, or any service with scheduling. Benefits include seamless integration, real-time automation, and scalability. Setup involves importing the workflow, adding Twilio credentials, copying the webhook URL, and configuring your booking system.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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