Categorize Support Tickets with Gemini AI, Typeform & Sheets

This workflow transforms incoming support requests from Typeform into organized, actionable data. It uses Gemini AI to automatically categorize tickets into Billing, Bug Reports, Feature Requests, How-To questions, and Complaints, while performing sentiment analysis (Positive, Neutral, Negative) to prioritize urgent issues.

Data is stored in structured Google Sheets with timestamps, customer details, and metadata for easy searching and tracking. Real-time analytics generate insights on ticket distribution, sentiment trends, and team workload, eliminating manual sorting and saving over 10 hours weekly.

Perfect for SaaS companies, e-commerce stores, and customer support teams. It improves response times, boosts satisfaction by never missing complaints, tracks performance, scales operations, and enables data-driven decisions with regular email summaries to stakeholders.