Create a new conversation in Drift when a checkout is abandoned in Shopify

This workflow automatically creates a new conversation in Drift whenever a checkout is abandoned in Shopify. It triggers on Shopify’s abandoned checkout event, then uses Make to add a Drift conversation so your sales team can follow up immediately—no manual data entry needed.

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Create a new conversation in Drift when a checkout is abandoned in Shopify

When a new abandoned checkout is created in Shopify, a new conversation is created in Drift.

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Last updated September 5, 2026
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New buyers can create an account from the cart to unlock a controlled $10 first-purchase credit on eligible orders of $25+.

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How to import this workflow into Make

  1. 1Purchase or download the workflow to get the Make blueprint JSON file.
  2. 2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
  3. 3Reconnect each module to your own app connections when prompted.
  4. 4Run the scenario once to verify it, then set your schedule and turn it on.

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