Gemini AI Facebook Comment & DM Responder with Notion

This workflow transforms customer interactions on Facebook by using a webhook to capture new comments instantly. Gemini AI analyzes each comment, categorizing it as a question, compliment, complaint, unclear, or spam. Based on the category, it generates tailored public replies—such as thank-yous for compliments or polite clarifications for unclear ones—while sending detailed private DMs for questions or complaints requiring more info. Spam is ignored to avoid unnecessary engagement.

Benefits include massive time savings for businesses, ensuring 24/7 responsive support without manual monitoring. It maintains brand consistency through customizable AI prompts, nurtures leads by moving conversations to DMs, and reduces response delays that could lose sales. Optional integration with Notion logs all interactions for reporting and follow-up.

Ideal use cases: E-commerce stores handling product inquiries, service businesses managing complaints, or agencies supporting multiple client pages. Customize for Instagram/WhatsApp, add Slack alerts for escalations, or integrate with CRMs like HubSpot for enhanced lead tracking.