Manage Custom Incident Response in PagerDuty & Jira
Automates custom incident response playbooks by integrating PagerDuty for incidents, Jira for ticketing, and Mattermost for on-call team notifications and actions.
This workflow automates every step of a custom incident response playbook. It triggers via webhooks when incidents are created, acknowledged, or resolved in PagerDuty. Upon a new incident, it creates a dedicated Mattermost channel for the on-call team, posts notifications with interactive buttons for acknowledgment and resolution, creates a corresponding Jira ticket, and updates statuses across tools as actions occur.
Composed of three sub-workflows for modularity, it ensures seamless coordinat
- Platform
- n8n
- Category
- Health & Fitness
- Price
- $24.99
- Creator
- BestWorkflows
- PagerDuty
- Jira
- Mattermost
- Incident Response
- SecOps
- IT Automation
- Webhooks
- On-Call
- Playbook Automation
How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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