Multichannel AI Support Assistant for Chatwoot & OpenRouter
Automates AI-powered responses in Chatwoot for multichannel support (Telegram, WhatsApp, etc.) using webhooks, conversation history, and OpenRouter AI.
This n8n workflow creates a multichannel customer support AI assistant integrated with Chatwoot and OpenRouter. It receives new 'message created' events via a webhook, filters for incoming messages to avoid loops, retrieves full conversation history using Chatwoot's API, formats the history for an LLM, processes it with an AI Assistant for contextual responses, and sends the reply back to the conversation.
Benefits include natural, continuous interactions without local state management, scalability across channels like Telegram, Instagram, WhatsApp, and Facebook—all unified in Chatwoot. It saves time on manual support, reduces response delays, and leverages AI's knowledge base for accurate, personalized replies.
Ideal for businesses with high-volume inquiries. Setup is simple: add the n8n webhook to Chatwoot's integrations, replace API URLs and keys in HTTP nodes, and activate. Customize the AI prompt for brand-specific responses or advanced logic like escalations.
New buyers can create an account from the cart to unlock a controlled $10 first-purchase credit on eligible orders of $25+.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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