Support Call Transcriptions to HubSpot Tickets

This workflow triggers automatically when a new transcription is completed in Fireflies.ai. It searches Google Drive for the corresponding transcript file using the call title, retrieves the file content, and passes it to an AI model for analysis. The AI identifies the main customer issue discussed during the support call and structures it into a ticket format.

The extracted ticket details are then automatically created as a new support ticket in HubSpot, complete with call summary, issue description, and metadata for seamless handoff to the support team. This eliminates manual transcription review and ticket entry, saving hours per call.

Ideal for customer support teams in healthcare or any service handling inbound calls, such as lab results discussions. Benefits include faster response times, reduced errors, better issue tracking, and scalability for high-volume support. Use cases: post-call ticketing, compliance logging for healthcare queries, or integrating with CRM for proactive follow-ups.