Telegram AI Support Bot with GPT-4o-mini & Google Docs
AI-powered Telegram bot for customer support using GPT-4o-mini and Google Docs knowledge base with RAG for accurate, contextual responses.
This no-code n8n workflow transforms a Telegram bot into an intelligent 24/7 customer support agent. It captures incoming messages via Telegram Trigger, processes them with a Langchain AI Agent powered by OpenAI GPT-4o-mini, retrieves relevant context from a Google Docs knowledge base (e.g., FAQs, SOPs) using RAG techniques, maintains conversation history with a Memory Buffer, and sends tailored replies back via Telegram.
Key benefits include instant, accurate responses without coding, support for complex queries by referencing live documentation, and human-like interactions through chat memory. It's scalable for e-commerce, SaaS onboarding, internal helpdesks, or any digital business needing conversational support.
Extendable to Slack, WhatsApp, or email, this workflow saves hours of manual support while boosting customer satisfaction. Ideal for businesses seeking cost-effective, always-on AI assistance with easy setup and customization.
New buyers can create an account from the cart to unlock a controlled $10 first-purchase credit on eligible orders of $25+.
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E-commerce Store Automation Suite
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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