Telegram Product Satisfaction Surveys with Google Sheets & AI

This n8n workflow automates product satisfaction surveys through a Telegram chatbot. Users initiate the survey with a "/next" command, triggering the bot to fetch predefined questions from a Google Sheet and present them sequentially from left to right columns. Each user response is analyzed by a text classifier node to determine if a follow-up is warranted, enabling an AI Agent to engage in mini-conversations for deeper insights.

All responses, including full AI interactions, are logged in the corresponding Google Sheet columns, creating a comprehensive record. Upon completing all questions, the survey concludes, offering users the option to restart. This hybrid approach combines structured data collection with dynamic AI probing, ideal for uncovering nuanced customer feedback.

Benefits include time savings on manual surveying, enhanced engagement via conversational AI, and centralized data storage for easy analysis. Use cases span customer experience in travel & hospitality (e.g., itinerary satisfaction), e-commerce product reviews, or service feedback in any industry. View example results at the provided Google Sheet link to see real outputs.

Setup is straightforward: configure Telegram bot credentials, prepare a Google Sheet with questions and an ID column, and activate the workflow for immediate deployment.