WhatsApp AI Support Bot with Google Docs & Gemini
AI-powered WhatsApp bot for customer support that reads real-time knowledge from Google Docs, answers queries intelligently with date awareness, and logs chats to Sheets.
This workflow creates a smart WhatsApp AI assistant for 24/7 customer support. Users message your WhatsApp Business number with free-form questions (e.g., gym rules or opening hours), and the bot retrieves relevant info from a specified Google Doc, merges it with the query and current date, then uses Gemini or ChatGPT to generate natural responses.
Key features include automatic document parsing, date comparison (e.g., calculating closures like 'Closed May 25 for 30 days' to 'Closed until June 24'), and conversation logging to Google Sheets for audits and reporting. It's modular, works with free tiers of OpenAI/Gemini, Google Docs, and Meta's Cloud API—no phone hardware needed.
Ideal for businesses like gyms, restaurants, agencies, or clubs with policy/FAQ docs. Benefits include instant responses reducing support workload, accurate info delivery, scalability, and easy setup in minutes. Perfect for handling repetitive queries efficiently while maintaining a human-like tone.
New buyers can create an account from the cart to unlock a controlled $10 first-purchase credit on eligible orders of $25+.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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