AI Email Sorter: Classify Support with OpenAI, Route to Jira & Teams

This n8n workflow revolutionizes customer support by monitoring incoming emails via IMAP, leveraging OpenAI to intelligently classify them into categories like billing, bugs, or feature requests. Based on the AI's output, a Switch node routes the emails: billing queries go to the finance team, bugs to developers, and features to product managers. Simultaneously, it creates a corresponding Jira task for tracking and accountability, ensuring nothing falls through the cracks.

Key benefits include massive time savings—emails are processed in minutes rather than hours—reduced manual sorting errors, and improved response times with automated confirmations to senders. It's optimized for scalability, handling high email volumes without intervention, and includes streamlined processing for efficiency.

Ideal use cases: Tech startups managing support tickets, SaaS companies routing user feedback, or any business with shared support inboxes. Prerequisites like IMAP, OpenAI API, SMTP, and Jira credentials make it plug-and-play with minor customizations for your domains and prompts. Features AI-powered accuracy, automated routing, task creation, and autoresponses for a complete support automation solution.