AI Evaluation Metric: Support Ticket Categorization - n8n Workflow | Neura Market
AI Evaluation Metric: Support Ticket Categorization
Template for evaluating AI workflow performance on support ticket categorization by comparing generated categories and priorities against expected dataset values.
This n8n workflow template demonstrates the evaluation feature for AI-driven categorization of support tickets. It processes inputs through an AI agent that generates categories and priorities, then compares these outputs against predefined correct answers in a test dataset. Using parallel triggers—one for regular execution and one for evaluation—it calculates a simple metric: whether the predicted category matches the expected one, providing confidence scores for workflow reliability.
Key bene
Platform
n8n
Category
Customer Support
Price
$12.99
Creator
Jose Maurino
n8n
AI evaluation
categorization
support tickets
text analytics
chatbot
metrics
workflow testing
customer support
How to import this workflow into n8n
1Purchase or download the workflow to get the n8n workflow JSON file.
2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
3Open each node marked with a credential warning and connect your own accounts and API keys.
4Run the workflow once manually to verify the data flow, then toggle it to Active.