AI IT Support Agent with Azure Search, Entra ID & Jira

This workflow builds an AI-powered IT support agent that leverages Azure AI Search for semantic and vector-based knowledge retrieval from internal documentation, Microsoft Entra ID for user queries and admin tasks like password resets, and Jira for automatic ticket creation on escalations. It features a chat interface powered by Google Gemini with conversation memory, multiple tools for tasks, and a knowledge upload system that processes .txt/.md files into OpenAI embeddings stored in Azure.

The agent workflow includes a chat trigger for real-time interactions, AI routing with buffer memory, and specialized tools for Entra ID lookups, Jira integration, and document search. A separate form trigger handles document uploads, chunking, embedding generation, and indexing. Setup nodes provision the Azure AI Search service with vector fields, semantic configuration, and schema.

Benefits include 24/7 automated IT support, reduced manual intervention for common queries, seamless enterprise integrations, and scalable knowledge base management. It saves hours of IT staff time weekly by handling routine tasks and escalating complex issues.

Ideal use cases: Internal IT helpdesks for employee password support, software troubleshooting via docs, user directory searches, and issue tracking in Jira. Perfect for mid-to-large organizations with Azure and Microsoft ecosystems.