AI-Powered Support Automation with Outlook, OpenAI & JIRA
Automates customer support from emails and web forms using AI to classify issues, auto-resolve simple ones, or route complex cases to teams via JIRA tickets with SLA tracking.
This workflow processes incoming customer support requests from Microsoft Outlook emails and web form submissions via webhook. It normalizes data from multiple sources into a consistent format, leveraging OpenAI for intelligent classification of issues based on content, urgency, and expertise required.
For simple issues, it auto-resolves with predefined responses and logs the action. Complex cases trigger smart routing to qualified agents, creating detailed JIRA tickets with full context, attachments, and SLA timers to ensure timely resolution.
Key benefits include multi-channel intake, reduced manual triage, consistent ticketing, and scalability for teams handling 50+ requests daily. Ideal for SaaS companies, support teams, and organizations aiming to optimize without expanding headcount. Requires Outlook, OpenAI API, JIRA Cloud, and n8n.
New buyers can create an account from the cart to unlock a controlled $10 first-purchase credit on eligible orders of $25+.
Related bundle
HR & Recruitment Pipeline
7 hand-picked workflows for $39.00.
That is $5.57 each, vs $24.99 for this one alone.
View bundleSecure checkout powered by Stripe
Tags
Support
How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
Related HR & Operations workflows
- Automate CV Screening with AI-Powered Analysis$14.99
- Automated AI Resume Screening and Evaluation with Google Sheets and Drive$14.99
- Automate Candidate Evaluation with AI and Slack Integration$14.99
- Automate HR Processes via WhatsApp with AI and Google Workspace$19.99
- AI-Automated HR Workflow for CV Analysis and Candidate Evaluation$14.99
- Customer Onboarding Automation with HubSpot, Email Sequences, and Team Alerts$14.99
More from Bruno Lindberg
Need this deployed? We'll set it up for you.
Our automation experts deploy this workflow in your stack, connect your accounts, and verify it works — or build a custom solution from scratch.