AI-Powered Telegram & WhatsApp Business Agent Workflow

This workflow provides seamless, unified customer support across Telegram and WhatsApp platforms. It uses Telegram Bot Trigger and WhatsApp Webhook to receive messages, normalizes them, and builds customer context by querying Google Sheets for profiles including past orders, preferences, and conversation history. Powered by GPT-4 Turbo, it generates personalized, platform-specific responses (HTML for Telegram, plain text for WhatsApp).

Key intelligence features include intent detection for orders, appointments, or escalations, triggering Slack notifications for human handoff when needed. Every interaction is logged comprehensively to Google Sheets 'conversations' and 'customers' sheets, enabling easy auditing, analytics, and continuous improvement of AI performance.

Ideal for businesses seeking 24/7 automated support without sacrificing personalization. Use cases include e-commerce order tracking, service inquiries, appointment scheduling, and crypto wallet monitoring queries. It saves hours of manual response time, reduces support costs, and boosts customer satisfaction through intelligent, context-aware interactions. Requires self-hosted n8n with community nodes, OpenAI, Telegram, WhatsApp Business API, Google Sheets, and Slack credentials.