Automate AI-Driven Customer Support on Telegram and WhatsApp - n8n Workflow | Neura Market

    Automate AI-Driven Customer Support on Telegram and WhatsApp

    Leverage AI to deliver seamless customer support on Telegram and WhatsApp using n8n. This workflow integrates with Google Sheets and OpenAI to provide personalized responses and smart routing.

    This workflow automates customer support by integrating Telegram and WhatsApp with AI capabilities. It normalizes incoming messages, retrieves customer data from Google Sheets, and uses OpenAI to generate contextual responses. The workflow intelligently routes messages based on the platform and logs interactions for future reference. It also includes escalation features to notify support teams via Slack when necessary.
    Platform
    n8n
    Category
    Customer Support
    Price
    Free
    Creator
    Mia Andersson
    • Telegram
    • WhatsApp
    • AI Agent
    • Customer Service
    • if
    • set
    • code
    • openAi
    • webhook
    • telegram
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    How to import this workflow into n8n

    1. 1Purchase or download the workflow to get the n8n workflow JSON file.
    2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
    3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
    4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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    More from Mia Andersson

    • Automate Virtual Try-On Image Generation for WooCommerce
    • Automate Job Search and Resume Optimization with AI and Airtable
    • Send Gmail Emails with Custom Aliases and Attachments via API
    All Customer Support workflows →All n8n workflows →

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