Automate CSAT Surveys: Freshdesk to Google Sheets - n8n Workflow | Neura Market

    Automate CSAT Surveys: Freshdesk to Google Sheets

    Automatically sends CSAT surveys when Freshdesk tickets are resolved, tracks delivery to avoid duplicates, and stores responses in Google Sheets for easy analysis and reporting.

    This n8n workflow automates the process of sending Customer Satisfaction (CSAT) surveys immediately after a Freshdesk ticket is marked as 'Resolved'. It triggers on a schedule, fetches recent tickets from Freshdesk, checks against a Google Sheet to prevent duplicate surveys, and sends personalized HTML emails with survey links. Responses are captured via a form trigger and logged directly into the same Google Sheet, enabling quick analysis, reporting, and follow-up actions like Slack alerts for
    Platform
    n8n
    Category
    Crypto & Blockchain
    Price
    $22.99
    Creator
    Bryce Yu
    • CSAT
    • Surveys
    • Freshdesk
    • Google Sheets
    • Customer Support
    • Feedback Automation
    • Email Surveys
    • Form Responses
    • Support Tickets
    • No-Code
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    How to import this workflow into n8n

    1. 1Purchase or download the workflow to get the n8n workflow JSON file.
    2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
    3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
    4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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