Automate Customer Follow-Up Emails for Frequent Zendesk Ticket Creators
Automatically send follow-up emails to customers who have created more than two Zendesk tickets within the last 30 days, ensuring their issues are resolved.
This workflow is designed to enhance customer service by identifying customers who have submitted multiple tickets in Zendesk over a 30-day period. It sends personalized follow-up emails to these customers to check on their satisfaction and offer further assistance. The workflow runs daily, aggregates ticket data, checks for existing records, retrieves user information, and sends emails only to those not previously contacted. Additionally, it manages data records by removing outdated entries.
- Platform
- Make
- Category
- Communication
- Price
- $2.99
- Creator
- Adele Chandra
- zendesk
- automation
- customerSupport
- dataManagement
How to import this workflow into Make
- 1Purchase or download the workflow to get the Make blueprint JSON file.
- 2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
- 3Reconnect each module to your own app connections when prompted.
- 4Run the scenario once to verify it, then set your schedule and turn it on.
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