Automate Customer Satisfaction Surveys with Freshdesk and Google Sheets - n8n Workflow | Neura Market
Automate Customer Satisfaction Surveys with Freshdesk and Google Sheets
Streamline your customer feedback process by automatically sending satisfaction surveys when Freshdesk tickets are resolved and storing responses in Google Sheets for analysis.
This workflow is designed to enhance customer support operations by automating the delivery of customer satisfaction surveys. It triggers upon the resolution of a Freshdesk ticket, ensuring timely feedback collection. The workflow checks the ticket status, sends a personalized survey email, and logs responses in Google Sheets. This setup not only saves time but also centralizes feedback for easy access and further action, such as triggering alerts for low ratings.
Platform
n8n
Category
Customer Support
Price
Free
Creator
Hannah Lee
if
set
markdown
emailSend
freshdesk
stickyNote
formTrigger
googleSheets
manualTrigger
scheduleTrigger
How to import this workflow into n8n
1Purchase or download the workflow to get the n8n workflow JSON file.
2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
3Open each node marked with a credential warning and connect your own accounts and API keys.
4Run the workflow once manually to verify the data flow, then toggle it to Active.