Automate Customer Satisfaction Surveys with Freshdesk and Google Sheets
Streamline your customer feedback process by automatically sending satisfaction surveys when Freshdesk tickets are resolved and storing responses in Google Sheets for analysis.
This workflow is designed to enhance customer support operations by automating the delivery of customer satisfaction surveys. It triggers upon the resolution of a Freshdesk ticket, ensuring timely feedback collection. The workflow checks the ticket status, sends a personalized survey email, and logs responses in Google Sheets. This setup not only saves time but also centralizes feedback for easy access and further action, such as triggering alerts for low ratings.
- Platform
- n8n
- Category
- Customer Support
- Price
- $14.99
- Creator
- Hannah Lee
- if
- set
- markdown
- emailSend
- freshdesk
- stickyNote
- formTrigger
- googleSheets
- manualTrigger
- scheduleTrigger
How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
Related Customer Support workflows
- Automate Multilingual Customer Support with AI Voice Agent and Calendar Integration$9.99
- Automate Multichannel Customer Support with AI in Chatwoot$9.99
- Automate Customer Support on WhatsApp Using Google Docs and AI$9.99
- Automate Daily Jira Ticket Summaries with AI and Email Delivery$14.99
- Automate Facebook Comment Responses with AI and Notion Integration$14.99
- AI Customer Support Assistant: WhatsApp Ready, Works for Any Business$9.99
More from Hannah Lee
Need this deployed? We'll set it up for you.
Our automation experts deploy this workflow in your stack, connect your accounts, and verify it works — or build a custom solution from scratch.