Automate eCommerce Email Routing with AI-Powered Text Classification
Streamline your eCommerce contact form handling by automatically classifying messages with AI and routing them to the appropriate department. This workflow saves time and enhances efficiency by leveraging GPT-4 for accurate message categorization.
This workflow is designed for eCommerce businesses seeking to automate the processing of contact form submissions. It uses GPT-4 to classify incoming messages into predefined categories such as 'Request Quote', 'Product Info', 'General Problem', 'Order', and 'Other'. Based on the classification, emails are routed to the corresponding department, ensuring quick and accurate response handling. Additionally, all submissions and classifications are logged in Google Sheets for easy tracking and analysis. This setup can be easily adapted to include more categories or departments as needed.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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