Automate GLPI Ticket Expiry Alerts with Microsoft Teams Notifications

This n8n workflow automates the process of monitoring GLPI tickets and sends timely alerts via Microsoft Teams when tickets are nearing their expiration dates, ensuring proactive management and compliance with SLAs.

This workflow is designed to enhance ticket management efficiency by integrating GLPI with Microsoft Teams. It operates on a daily schedule, checking for tickets that are about to expire within two days. Upon identifying such tickets, it sends personalized notifications to the assigned technicians through Microsoft Teams, including essential ticket information like title, ID, and time remaining. The workflow also manages GLPI sessions securely and can be customized to fit different operational n
Platform
n8n
Category
Customer Support
Price
$14.99
Creator
Yara Mansour

How to import this workflow into n8n

  1. 1Purchase or download the workflow to get the n8n workflow JSON file.
  2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
  3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
  4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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