Automate Help Scout Conversations from New Canny Posts
Automatically create a Help Scout conversation when a new post is added to a specific Canny board, streamlining your customer feedback process.
This workflow monitors new posts on a specified Canny board, specifically filtering for posts categorized under 'Bugs'. When such a post is detected, it triggers the creation of a new conversation in Help Scout. The conversation includes details from the Canny post and assigns it to the appropriate customer based on the post author's email. If the author's email is not available, a default email is used.
- Platform
- Make
- Category
- Customer Support
- Price
- Free
- Creator
- Jordi Faber
- automation
- customerSupport
- canny
- helpScout
How to import this workflow into Make
- 1Purchase or download the workflow to get the Make blueprint JSON file.
- 2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
- 3Reconnect each module to your own app connections when prompted.
- 4Run the scenario once to verify it, then set your schedule and turn it on.
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