Automate IT Support Requests from Telegram Voice Messages to JIRA Tickets
Streamline IT support by converting Telegram voice messages into JIRA tickets using OpenAI Whisper for transcription and GPT-4.1 for data extraction.
This workflow automates the process of handling IT support requests submitted via Telegram voice messages. It transcribes the audio using OpenAI Whisper, extracts structured data with a GPT-4.1 agent, and creates a JIRA ticket. Notifications are sent to the IT team via Slack, and the requester is informed through Telegram. The original audio is backed up to Google Drive for reference.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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